Frequently asked questions
FEELYUP offers emotional support, mentorship and counselling from verified professionals. It is not a medical or emergency service. If you need clinical treatment, your counsellor can refer you to a qualified specialist.
Please call 112 (emergency) or Tele-MANAS 14416 (free, 24x7, multilingual). FEELYUP cannot respond to emergencies in real time.
Malayalam, English and Hindi. You can filter counsellors and mentors by the language they speak.
Yes. Journal entries are encrypted and visible only to you. Counsellors, mentors and FEELYUP staff cannot read them.
Every new member can book one free 30-minute demo session with a counsellor to see if FEELYUP is right for them.
Yes. Cancel more than 24 hours before the session for a full refund. Later cancellations are not refunded. See our cancellation policy for details.
No. You'll get a reminder before your membership ends and can renew in one click. You can cancel any time and keep access until the period ends.
Still have a question? Contact us